DO YOU DO INTERNATIONAL SHIPPING?
Yes! We ship them from Lisbon, Portugal through a fast tracked courier.
HOW MUCH IS SHIPPING?
Portugal: FREE SHIPPING
Europe: FREE SHIPPING
International orders: FREE SHIPPING
IS THE MERCHANDISE SHIPPED TO THE POSTAL SAME DAY OF THE PURCHASE ON THE SITE?
We will ship the next business day with tracking code!
Portugal takes about 24 - 48 hours,
for Europe up to 4-5 business days,
for the United States up to 5 - 7 business days,
and rest of the World up to 8 - 10 business days.
CAN I ORDER TO DELIVER TO ANOTHER ADDRESS?
Yes, you can. Just fill out the address you would like them to be shipped in the 1st form and then for the billing address on the payment page it will be asked if it is the same as shipping address or you would like to use a differente billing address.
WHERE IS MY TRACKING NUMBER?
Tracking numbers will be provided in 1-2 business days after purchase. You will receive a shipping confirmation email.
CAN I CHANGE?
Yes. The deadline is up to 30 days for the exchange or full refund with no costs and free shipping on the return.
WHAT IS YOUR POLICY ON REFUNDS?
100% Satisfaction Guarantee - We want to provide you with a risk-free shopping experience.
Therefore If at any time within 30 days of receiving your Joplins you are not satisfied, you can send your order back and we will refund your money. Simply writte to us at firstname.lastname@example.org with your order number.
DO YOU DO PRESCRIPTION LENSES?
At the moment we do not make prescription lenses, we sell blue light glasses that you can change to your prescription lenses at any moment.
HOW DO I CONTACT YOU?
Feel free to shoot us a message at email@example.com
Thank you for reading and understanding our FAQ page :)