End of Summer Sale - Sitewide 30% OFF | 30-Day Exchange and Returns

FAQ

DO YOU DO INTERNATIONAL SHIPPING?

Yes! We ship from Lisbon through a fast tracked courier.

 

HOW MUCH IS SHIPPING? 

Portugal: FREE SHIPPING

Europe: FREE SHIPPING

International orders: FREE SHIPPING

 

IS THE MERCHANDISE SHIPPED TO THE POSTAL SAME DAY OF THE PURCHASE ON THE SITE?

We will ship the next business day! 

Portugal takes about 2448 hours,

for Europe up to 4-5 business days,

for the United States up to  5 - 7 business days,

and rest of the World up to 8 - 10 business days

 

CAN I ORDER TO DELIVER TO ANOTHER ADDRESS?

Yes, you can. Just fill out the address you would like them to be shipped in the 1st form and then for the billing address on the payment page it will be asked if it is the same as shipping address or you would like to use a differente billing address. 

 

WHERE IS MY TRACKING NUMBER? 

Tracking numbers will be provided in 1-2 business days after purchase. You will receive a shipping confirmation email.

 

CAN I CHANGE?

Yes. The deadline is up to 30 days for the exchange or full refund with no costs and free shipping on the return.

 

WHAT IS YOUR POLICY ON REFUNDS? 

100% Satisfaction Guarantee - We want to provide you with a risk-free shopping experience.

We trust our customers to not take advantage of us on this offer, therefore If at any time within 30 days of receiving your Joplins you are not satisfied, you can send your order back and we will refund your money. Simply writte to us at hello@wearjoplins.com with your order number. 

 

DO YOU DO PRESCRIPTION LENSES?

At the moment we do not make prescription lenses, we only sell frames for exchange of the lenses in any optical store. Some of our frames already have anti-blue light lenses, to reduce eye strain when using a computer, cell phone or television. Wearing blue light lenses helps to substantially improve sleep.

 

HOW DO I CONTACT YOU? 

Feel free to shoot us a message at hello@wearjoplins.com 

 

Thank you for reading and understanding our FAQ page :)