FAQ

DO YOU DO INTERNATIONAL SHIPPING?

Yes, we do! We ship them from Lisbon, through a Portuguese fast courier.

 

HOW MUCH IS SHIPPING? 

Portugal: FREE SHIPPING

Europe: FREE SHIPPING

International orders: FREE SHIPPING

 

IS THE MERCHANDISE SHIPPED TO THE POSTAL SAME DAY OF THE PURCHASE ON THE SITE?

We will ship the next business day!

We ship from Lisbon, Portugal, which is very central:

Portugal takes about 2448 hours,

for Europe up to 4-5 business days,

for the United States up to  5 - 7 business days,

and rest of the World up to 8 - 10 business days

*We work with a very fast Portugal delivery courier.

 

CAN I ORDER TO DELIVER TO ANOTHER ADDRESS?

Yes, you can. Just fill out the address you would like to send in the 1st form and then for the billing address it will be asked after if you would like to change.  

 

WHERE IS MY TRACKING NUMBER? 

Tracking numbers will be provided for approximately 1-2 business days after purchase. You will receive a shipping confirmation email when available.

 

CAN I CHANGE?

Yes. We have a 30 days trial policy! A deadline of up to 30 days for the exchange or full refund with no costs and free shipping on the return.

 

WHAT IS YOUR POLICY ON REFUNDS? 

100% Satisfaction Guarantee - We want to provide you with a risk-free shopping experience. We trust our customers to not take advantage of us on this offer, therefore If at any time within 30 days of receiving your offer you are not satisfied, we will refund your money.

 

DO YOU DO PRESCRIPTION LENSES?

We don’t do prescription lenses at this time, but we look forward to working with prescriptions in the near future.

 

HOW DO I CONTACT YOU? 

Feel free to shoot us a nice message on our email hello@wearjoplins.com or use our contact page and we'll get back to you as soon as we can! 

 

Hey! Thank you for reading and understanding our FAQ page :) We hope you can order and enjoy your Joplins very soon! 

 

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