FAQs | JOPLINS®
WHAT MATERIALS ARE USED IN JOPLINS SUNGLASSES?
From saplings to shades, your sunglasses are made with the earth in mind. The crafted stylish frames are from reprocessed FSC-certified natural wood and an innovative Italian Mazzuchelli eco-friendly acetate that contains materials like wood pulp or cotton fibers mixed with natural plasticizers as citric acid esters.
HOW DO I KNOW THAT JOPLINS SUNGLASSES WILL FIT ME?
You can enjoy the fun of the VIRTUAL TRY ON option so you can give frames a test drive before committing (simply click on the "TRY ON NOW" button on the bottom right side of any product page).
Still unsure about what style will make your features shine? :) Check out our easy peasy FACE SHAPE GUIDE and let it do all the hard work.
On top of that, you get a 60-DAY TRIAL, so if you receive your JOPLINS and didn't like the fit, you can still exchange for another model or simply return and we will make you refund.
CAN THE JOPLINS SUNGLASSES BE WASHED IN WATER?
Indeed! You can wash and clean them as many times you want, but before you try to keep up with Aquaman (or any of his pals), note that saltwater and chlorine can do some damage to the lenses. So maybe save the deep sea diving for something else :)
DO YOU DO INTERNATIONAL SHIPPING? HOW MUCH IS IT?
Yes, we do! And they are all carbon neutral - We've established partnerships to offset any carbon emissions we have during shipping - And you will get free shipping on orders above 99 USD/EUR.
HOW LONG DOES IT TAKE TO ARRIVE?
Europe up to 3 - 5 days,
United States and Canada up to 3 - 5 days,
Singapore and Australia up to 3 - 5 Days,
Asia and rest of the World up to 5 - 10 days.
All of our shippings are climate carbon neutral. We've established a partnership to offset any carbon emissions during shipping.
WHERE IS MY TRACKING NUMBER?
In just a few days you'll get to join the exclusive club of people with tracking numbers :) All it takes is a purchase and an email, then - bam- your journey begins! Tracking numbers will be provided in 1-3 business days after purchase. You will receive a shipping confirmation email.
CAN I ORDER TO DELIVER TO ANOTHER ADDRESS?
Yes, you can. Just follow the steps on the checkout page.
WHAT IS YOUR POLICY ON EXCHANGE AND REFUNDS?
You get a 60-day satisfaction guarantee. So if you're looking for an exchange or refund just use the returns and exchange portal - Link to Portal.
HOW DO I CONTACT YOU?
Feel free to send us a message on our Contact Page.